Refund policy

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unopened, and in the same condition as received
  • The item must be in its original packaging with all seals intact
  • You must provide proof of purchase (order confirmation or receipt)

⚠️ Important:
Due to hygiene and safety reasons, items with broken seals or signs of use cannot be returned.

Products that can be opened without breaking a seal may still be returned, as long as they remain unused and in original condition.

How to Start a Return

To initiate a return, you must contact us first:

📧 help@ littlejoytoy.com

Once your request is approved, we will provide:

  • Return instructions
  • The correct return address

⚠️ Returns sent without prior approval will not be accepted.

Return Shipping Costs

  • Customers are responsible for all return shipping costs
  • You may use any shipping carrier, but we strongly recommend a trackable service

📦 Important:
Our return warehouse may be located in a different country than where your order was delivered.
Customers are responsible for returning the item to the address provided after approval.

Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged
  • Defective
  • Incorrect

Please contact us within 48 hours of delivery.

We will:

  • Evaluate the issue
  • Offer a replacement or refund
  • Cover reasonable return shipping costs if applicable

Non-Returnable Items

We do not accept returns for:

  • Opened or used items
  • Items with broken seals
  • Gift cards
  • Sale or discounted items (unless defective)
  • Personal care or hygiene-related products where applicable

Exchanges

We do not offer direct exchanges.

To get a different item:

  1. Return the original item
  2. Place a new order once the return is approved

European Union – 14-Day Right of Withdrawal

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason.

Conditions:

  • Item must be unused and in original condition
  • Packaging and seals must be intact
  • Proof of purchase required

Unless the item is defective or incorrect, you are responsible for return shipping costs.

Refunds

Once we receive and inspect your return:

  • We will notify you if your refund is approved
  • If approved, your refund will be issued to your original payment method within 10 business days

Please note:

  • It may take additional time for your bank or credit card provider to process the refund

If more than 15 business days have passed after approval.

Contact Information

LittleJoyToy.com
📧 Email: help@ littlejoytoy.com
📞 Phone: +1 272 233 4708